Infographics

Read on to learn how Eric Harding and Cris Taylor from PayPal led an automation initiative that resulted in a 96.8% case quality average, and ultimately them winning SSON's Automation Impact Award.

A complete list of the fundamental acronyms anyone within the shared services landscape should know! From finance to technology, this helpful infographic is the ultimate cheat sheet for business lingo.

Based on responses from SSON's State of the Industry Survey 2024, as well as SSON R&A data, this infographic explores the technological trends across Asia.

These five simple tips for returning to work aren’t meant to make you miss the summertime but instead will help you instill a methodology that ensures you are firing on all cylinders your first week back from a lengthy absence.

The hunt for AI talent is in full swing, and businesses from every industry and corner of the world are seeking workers who understand the latest AI solutions.

GBS thought leader Deborah Kops uses a human skeleton to break down the latest acronym for GBS.

The need for governance in BPM is crucial for its existence and effective functioning. A robust governance framework is essential to ensure that the processes are not just theoretical concepts on paper but actually implemented and operationalized.

In this infographic, learn what future of work strategies are a reaction to, and how digital technologies can help.

Download this infographic for insights into the initiatives and challenges driving AR teams.

Download this infographic for everything you need to know about process discovery, process mining, and task mining.

View these infographics for a sneak peek at some of the valuable insights you could receive by completing the GBS Certification Program.

Oklahoma City’s latest projection, the Innovation District, is a case study in how people, their collective community investment and cross-sector collaboration can bring about a years-long vision for the city that also meets the future needs of the workforce.